Although we specialize in cleaning Oriental and hand-made rugs, we clean all rug types, even rugs that are not considered Oriental rugs. Most rugs are washed individually, by hand, in a what’s called a full-submersion rug washing process. This means that the rug is submerged under water, while it is gently agitated and squeegeed with wool-safe detergents until the water that’s coming out is 100% clear. This is how we are able to guarantee 100% odor removal from any type of odor.
So not only is submersion washing a much better cleaning, it can also be much safer than a topical cleaning like steam, or scrub cleaning. Using high-alkaline cleaners and hot steam can potentially destabilize rug colors, causing bleeding.
This “bleeding” is why many companies are afraid to clean hand-made rugs. If you’ve been told that your rug cannot be cleaned because it is a “bleeder” (this means the dyes will “bleed” when cleaned) then you’ve found the right company. We have the experience and knowledge to clean any rug even the “bleeders.”
We clean rugs from around the world!:
- Hides and animal skins
- …and more!
Our rug washing process
Step 1 – Thorough rug inspection
It’s to protect both of us. Often clients don’t notice damage like color bleeding, wear patterns, stains that’s accumulated over time.
If preexisting damage is well documented beforehand, we can tell if the problem occurred before or after the wash.
Step 2 – Dye stability testing
You’ve probably heard of hand-made rugs that can “bleed.” This means that colors can run or “bleed” into other parts of the rug. In the industry we call these ‘unstable dyes.’ There are various testing methods used before we wash a rug to determine if any of the colors will become loose and bleed while the rug is being washed.
Knowing if any of the colors will run during the washing process, precautionary steps can be taken to prevent colors running and sticking to other parts of the rug. A combination of chemistry and copiuos amounts of water can prevent colors mixing in a rug. Even if dyes do bleed and stick, we have the capabilities to safely remove them.
Step 3 – Dry soil removal
Before we wash a rug, we try and remove as much dust, grit, and soiling as possible. This is done through a variety of methods: gentle vibrations, tumbling, and pressurized are.
Removing as much dry dirt and soil from the rug before washing it helps for a more efficient washing process.
Step 4 – Rug wash
We utilize a safe and gentle rug washing system. The rug is almost completely under water while it is gently squeegeed and scrubbed until the water that comes out is 100% clear.
A full submersion rug wash process will remove the maximum amount of soiling. It won’t just remove the dirt off the rug, it will remove the dirt out of the rug. So not only it is a much better cleaning, it is much safer.
Step 5 – Fringe and/or stain removal
Sometimes a rug can be completely free of soiling, but still have staining. There are safe and effective methods to remove staining, such as pet urine, without removing original dyes of the rug.
Who doesn’t want to restore the original color and beauty of their hand-made rug? We do not charge extra for stain removal. We will do everything possible to make your rug look beautiful.
Step 6 – Post inspection
So we’ve come full circle. The rug has gone through all the steps of our washing system and is now ready to go home. Our post-inspection is basically the same thing as our pre-inspection: documented notation, pictures, etc.
Step 7 – Wrap and deliver!
When the rug is ready for delivery, our standard procedure is to wrap the rug in brown paper. Rugs that are being stored long-term can be wrapped in Tyvek wrap
Our goal is to have safe transport from our facility to your home. Wrapping the rug will ensure that the rug stays safe.